Client Monitor - Pending reports

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David Keatings

• May 22, 2019 16:13

Hi

My client monitor has 2 reports pending. How do I clear this or find out why they are not uploading

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  Tommy Egeberg

  • May 23, 2019 07:47

  Hi David.

  We should investigate the log file. It may contain information about why they are stuck in pending state.

  https://virinco.zendesk.com/hc/en-us/articles/207424033-Where-to-find-the-wats-log-file-at-the-Client

  Please also check the C:\ProgramData\Virinco\WATS\Reports directory. It may contain corrupted or queued reports.

   

  Please create a support ticket if you want to continue this investigation.

   

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  Eric Jones

  • February 18, 2026 19:50

  Dave!
  
  I have the same issue.  When I look in the log it doesn't explicitly tell you what the error in the file is, just that there is an error.  Very frustrating.  For me there weren't any errors in the file, some issue between the client and the server.  But a non-descript error nonetheless.
  
  The files there are the output of the converter, waiting to go to the server.  

  I would like to be able to look at the contents of those files to see if they are corrupted or why they are queued.  A separate log for that may be useful.

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