How to track and solve issues with root cause tickets

Learn how to use the Root Cause Analysis (RCA) module to create and manage root cause tickets.  

We'll walk through ticket creation, tagging, assigning, and messaging. Also, see how tickets connect seamlessly with the rest of WATS, such as the Process Heatmap and Serial Number History. 

Root cause tickets in WATS are great for capturing insights, promoting collaboration, and driving continuous improvement.

🔎For more detailed information, see additional resources below the video.

💡Watch in Fullscreen and set to HD for best quality

See also:

Root Cause Analysis (RCA) Articles