Users

The Users module provides a complete overview and control of all users within your WATS instance.
From this module, you can create, update, delete, and manage security settings such as Two-Factor Authentication (2FA) and WATS Authentication.
User access can also be restricted to specific levels or product groups.

Access to the Users module depends on the user’s role and permissions. Only account owners or users with sufficient privileges can access this module. (See Roles & Permission)

NOTE: For Microsoft Entra ID integration, a User must be created in WATS where Username is the same as the Microsoft Entra ID username (e.g. email address). See also this article to enable Microsoft Entra ID.

How to access the Users module

• Navigate to Control Panel → Users & Account → Users.

• Alternatively, search for “Users” in the search bar, and select the result to open the module.

Create a user 

To create a new user, click + New user at the top left of the page.
This adds a new editable row in the grid where you can enter user details.

Required fields:

• Username

• Full Name

• Email

• Roles

• Web Client

The username must be unique within your WATS instance and cannot be changed after creation.

You can also restrict the user’s level and product group access. When applied, the user will only see the selected levels and product groups. (see System Manager and Product Groups)

By default, WATS Authentication is enabled. It is recommended to keep this enabled as a backup authentication method in case external providers become unavailable.

The Expire Date (UTC) is set to Unlimited by default but can be adjusted.

Edit a User

To edit an existing user:

• Double-click on the desired user’s row to make changes.

• After updating, click Done to save your changes.

Additional actions available in the Users module:

• Change Password:
  Select the user and click Change Password at the top. A dialog will open for entering and confirming the new password.
  Password requirements are defined under My Settings. Once confirmed, the new password becomes active shortly after.

• Reset Two-Factor Key:
  If Two-Factor Authentication is enabled for the user, you can reset the 2FA key by selecting the user and clicking Reset Two-Factor Key.

Tip: To immediately disable a user, set their Expire Date (UTC) to yesterday. The user will lose access immediately.

Delete

To delete one or more users, select them in the grid and click X Delete user(s) at the top of the page.
Deleting a user immediately removes their access to WATS.