WATS Zapier App - Creates

Creates let you send data to WATS from your Zaps. These actions run when triggered by your workflow, allowing you to create tickets, upload reports, send reminders, and retrieve certificates.

Create RCA Ticket

This action creates a new WATS Root Cause Analysis ticket and uses the POST /api/RootCause/Ticket endpoint. You can set the ticket subject, status, priority, progress, assignee, team, tags, origin link, and initial content with attachments. The action returns the complete ticket object including the ticket ID and number, which you can use in subsequent workflow steps.

Update RCA Ticket

This action updates an existing WATS RCA ticket and uses the PUT /api/RootCause/Ticket endpoint. You must provide the ticket ID, then any additional fields you include will be updated while omitted fields remain unchanged. This allows you to modify specific ticket properties like status, assignee, or priority without affecting other fields. You can also add new updates with content and attachments to the ticket history.

Create RCA Email Reminder

This action sends an email reminder to the assignee of a WATS RCA ticket and uses the GET /api/internal/RootCause/SendReminderEmail endpoint. You only need to provide the ticket ID, and the action will send the reminder email based on your WATS notification settings. The action returns a success confirmation with the ticket ID.

Get WATS Certificate (PDF)

This action retrieves a test certificate as a PDF file and uses the GET /api/report/certificate/{reportId} endpoint. You provide a report ID, and the action returns a downloadable PDF file that you can attach to emails, save to cloud storage, or use in other workflow steps. The PDF is automatically stashed in Zapier's file storage and returns a URL for easy access.

Create Report (WSJF)

This action uploads a WSJF-formatted test report to WATS and uses the POST /api/report/wsjf endpoint. You can provide the JSON data either as raw text or by uploading a JSON file. The action validates the JSON format and returns the report ID upon successful creation, allowing you to reference the report in subsequent workflow steps.