Understanding Enterprise Connection Statuses

Enterprise Connection in WATS provides real-time feedback on the state of report uploads between systems. Each connection job may display a status message that helps administrators monitor performance, identify issues, and take corrective action when needed.

Initialization Statuses

Initializing

• Description: The job is being set up and preparing to start uploading reports to the destination WATS.

• Details: During this stage, reports matching the job’s filter are added to the queue, starting from the specified Date from.

• Important: Initialization can take several minutes depending on the volume of reports.

Failed to Initialize

• Description: The job did not initialize correctly and no reports were queued.

• Cause: This happens when initialization encounters an error or takes longer than 10 minutes.

• Action: Contact WATS support for assistance.

Operational Statuses

Running

• Message: No pending reports in the queue, or existing ones are being cleared in a timely manner.

• Meaning: The connection is functioning normally. Reports are being uploaded as expected.

Backlog

• Message: Reports are being processed, but new ones are coming in faster, causing the queue to grow. This is a warning, but it should correct itself.

• Meaning: Reports are being uploaded, but the incoming rate is higher than the processing rate.

• Action: Monitor the queue. Typically, the backlog resolves on its own.

Stalled

• Message: Reports are in the queue with no signs of processing, indicating possible inactivity. If the job is turned off, it's a warning; if on, it's an error with no progress.

• Meaning: Reports are not being processed.

• Action:

  • If the job is intentionally turned off, no action is required.

  • If the job is active, treat this as an error and investigate further.

Error Statuses

Report Issue

• Message: The other server refuses to accept the report, likely due to an issue. Please check the report for problems.

• Meaning: Reports cannot be delivered.

• Action: Review the report for data or formatting issues.

Token Issue

• Message: The token lacks the necessary rights to upload reports or has expired, been reset, or deleted. Please address token issues for successful uploads.

• Meaning: Authentication to the destination WATS has failed.

• Action:

  • Verify token validity.

  • Generate and configure a new token if necessary.

Error

• Message: An error has occurred.

• Meaning: A generic error has been detected.

• Action: Check job configuration and logs. If the issue persists, contact WATS support.

Tip: Use these statuses as a diagnostic tool. They can help you act quickly to maintain smooth report transfers in Enterprise Connection.